Anti-Fraud Operations Manager [Orange Money]

The Anti-Fraud Operations Manager will oversee the day to day operations of the anti - fraud operations department.

He/She will assure the implementation of the company fraud strategy and the effectiveness the anti-fraud operational processes.  The Manager will report directly to the Head of IT & Operations.



  • Coordinates the anti fraud monitoring processes of the e-wallets and credit applications;
  • Coordinates the fraud investigations related to debit /credit cards transactions, credit applicantions and e-wallet transactions;
  • Participate in complex  special investigations related to fraud suspicions
  • Singel point of contact in relation to national / international law enforcement authorities;
  • Coordinates the recovery actions related to identified fraufuent prejudice by presing crimanal charges and fulfilling all process legal requests.
  • Legal representation within administrative or criminal prosecution/court cases resulted from the fraud investigations perfomred,  including the process of pressing criminal charges ;
  • Single point of contact in relation with ANAF – part of the Protocol related to credit aplications process. Reporting, audit and platform access management;
  • Develops and implement the Annual Anti-Fraud Plan in terms of threats, chalanges, and awarness actions  -  as a rezult of the frad risk asessment perfomed;
  • Asess,  develops and implement new fraud alerts / flags based on company-specific products and processes design;
  • Actively participate in projects related to improvement of infrastructure, features, capabilities and processes in order to ensure the embedment of the proper  fraud controls;
  • Provide to Senior Management a monthly fraud prevention management report to clear communicate the figures related to the fraud cases, modus operandi,  suspicions investigated, potential and actual losses


People management

  • Coordinates  and support 24 x 7 “on call” transaction monitoring process -  ensuring there is leadership coverage 24 x 7;
  • Manage fraud team schedules and workloads;
  • Conduct ongoing training to anti - fraud operations team;
  • Consistently develop and grow the team;
  • Ensure the team is working effectively and efficiently;



  • 5+ years of Fraud Risk Management, Operational Risk or Anti- Fraud Operations experience;
  • Skilful understanding of digitization, analytics, fraud and operational risk management is essential;
  • Understanding and management of various drivers and metrics and the impact on OMY’s P&L;
  • Knowledge of debit/ credit card processing rules and regulations (Visa);
  • Strong understanding of the principles of financial risk management in a card not present environment, including knowledge of the techniques used to mitigate and manage fraud, methods for determining acceptable performance levels, and understanding of the different types of e-commerce fraud (preferred but not required).



Număr Post: FMAP917660

Localitate: Bucuresti

Dată limită: 12/07/2019