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B2C Telesales Manager [#OnlineInterview]
B2C Telesales Manager
We are looking for an experienced Telesales Manager, a leader with an entrepreneurial spirit, a real passion to grow business and build collaborative partnerships to head up our Telesales channel .
As a Telesales Manager you will be responsible for developing and implementing our Telesales strategy in the Sales& Distribution Department.
To ensure success in this role you should have experience in Telesales (telecom industry is a plus), in business development, advanced strategic & managerial skills.
If you are a driven and self-motivated individual and you enjoy team work, but aren’t afraid to manage challenging projects independently either, you are welcomed in an environment where you can use your experience at high level, develop, evolve and learn new skills and information.
Here’s what you’ll do in your future role:
in charge with developing and implementing the Telesales Strategy in the Sales& Distribution Department
manage the relationship between Orange Romania and our partners that provide Telesales services
make sure that our Telesales Partners are constantly up to date with Orange procedures, offers, sales strategy etc.
monitor our partners’ sales performance& proposes improvement actions (Sales KPI follow-up in order to reach operational and financial targets)
assess costs of each campaign, competition, and supply and demand to identify best commissioning systems
estimate sales volume and profit for current and new campaigns.
leverage data/analytics to identify relevant consumer/customer insights, to develop winning plans and grow the business
Design and implement strategic plans to reach telesales targets
oversee the design of specific tools and instruments that Telesales partners need (ex. Special Orange offers created for partners, KPI monitoring tools etc.)
know granularly the key business drivers to define success, design and execute plans
develop and implement extensive incentive systems, to make sure that Telesales partners are motivated and generate value both for themselves and Orange Romania
develop and promote weekly, monthly and quarterly sales objectives.
draft detailed and accurate sales reports
create people development tools/ programs in order to help Telesales partners maintain the engagement of their staff
act as a single point of contact for Telesales partners with Orange Romania
make sure that the Telesales strategy is aligned with all the other Sales Departments in Orange Romania, to assure a coherent and multi-channel customer Experience approach
It’s important for us that you have:
Previous Telesales experience, min. 3 years’ experience
Experience in telecom industry is a plus
Experience in Retail is a plus
Advanced knowledge of MS Office, analytics skills
Strong written and verbal English communication skills
Experience in team management
Capacity to manage various projects and work to tight deadlines
Our future colleague must have strong:
Ability to prioritize
Initiative and pro-activity
If you see yourself in the description above, apply and let's have an #Online talk!
We are looking forward to meeting you!