Contact Center Development Engineer

As a Contact Center Development Engineer, you will play a key role in the development of our strategic Contact Center platform based on Genesys CTI products.

You will be involved in all phases of the project lifecycle being responsible for defining and reviewing the technology stack appropriate for each project, designing system architecture, development and test automation, deployment automation, defining software development and design best practices, mentoring and coaching functional experts, project managers and managers in regard to technical decisions, identifying and defining system's technical evolution opportunities and strategies.

We appreciate initiative and pro-activity, autonomy, concern for accuracy and quality, passion for technology and capacity to quickly assimilate new knowledge. You will also need strong communication, analytical and planning skills, multitasking, ability to provide analysis and synthesis and written documents.


Experience required:

  • University Degree Automation, Computer Science, Technical

Proven experience with Genesys CTI products (or other similar Contact Center solution):

  • Genesys Voice Platform (GVP) and IVR
  • Genesys Multimedia (sync and async chat, email)
  • Genesys Social Media
  • Genesys Enterprise Workload Management
  • Genesys Workspace Desktop Edition
  • Genesys Interaction Recording
  • Genesys Workforce Management
  • Genesys Reporting (InfoMart, Call Center Analyzer)

Previous experience with the following technologies, tools and systems is desired:

  • Java (1.6+), JSP, Oracle PL/SQL
  • Weblogic, Jboss, Tomcat
  • Collaborative tools: Confluence, JIRA, Sharepoint
  • Fluency in English 


Thank you for applying!


Număr Post: EWAK917609

Localitate: Bucuresti

Dată limită: 28/06/2019