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Frontline Support Technician [3 months Internship]
If you are interested in working in an international
environment, always in touch with other countries and cultures, eager to apply
your skills to drive the business forward, then
this is the job for you!
We are currently looking for colleagues in our Support team who are ready to use and develop their skills.
Our mission is to provide remote technical assistance and support for an Orange customer and its external partners/providers, in order to prevent and resolve in life technical problems for the services and equipment provided by the customer to its clients.
If you want to know more, we invite you to our headquarters for a chat!
What you will be doing:
- You will monitor our clients’ infrastructure and equipment using specific tools
- You will provide first level support via remote connection for our internal and external clients
- You will track and monitors customer requests in the incident management tool
- You will respond to questions on products, services, technical details and equipment available to users
- You will make sure a high level of customer satisfaction by clarifying its needs and ensure that they are met
- You will create, publish and update working procedures
What you bring:
- Advanced French (both writing and speaking)
- Basic knowledge of Microsoft and Windows solutions
- Minimum knowledge of physical and virtual hardware platforms
- Basic knowledge about IP Networks management: routers, modems, LAN, WAN, Linux / Unix server administration
- Customer focus
- Problem solving
- Availability for working in shifts
- Education: Computer Science/ Informatics / Telecom degree
What we bring:
- A relaxed and friendly environment that encourages your growth;
- Access to trainings to better developer your skills;
- Great benefits (too long to list actually)!
Număr Post: HOAK917875
Dată limită: 13/09/2019
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