Office Infrastructure IT Technician [Fixed Term Contract]


Office Infrastructure Team is looking for a colleague to monitor and provide hardware and software support for all our IT equipment.

Responsibilities:

  • You will provide local or remote L1 support for IT infrastructure systems / servers to provide service availability (eg Desktop, Laptop, Printer, Tablet, Switches, Telephones, Monitors, Routers, Video Conferencing Equipment, Unified Printing, Antivirus, etc.)
  • You will record common errors and solutions in the incident management application after the incident was closed or after a periodic review of the incident
  • You will create, publish and maintain IT support procedures and frequently asked questions in the knowledge management application
  • You will solve hardware or software technical problems on platforms and applications under your management in accordance with standard protocols and internal procedures
  • You will work within well-defined SLAs and will escalate incidents in the defined time window
  • You will  perform manual and automatic change management activities as approved and documented
  • You will maintain a high level of customer satisfaction by clarifying its needs and by making sure these are met
  • You will  respond to questions in the area of expertise on products, services, technical details or user relationships
Education and experience:
  • Graduate or last year of higher education
  • Relevant experience of at least 1 year in a similar activity / position
Professional knowledge:
  • Microsoft technologies
  • Knowledge of physical and virtual hardware platforms
  • Basic knowledge of networks
  • TCP / IP
  • ITIL
  • English - fluent
Specific skills:
  • Problem solving
  • Attention to detalis
  • Customer focus
Thank you for your application!

 

Nedeterminat

Număr Post: DLAJ917500

Localitate: Bucuresti

Dată limită: 01/08/2019

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